FAQ
📦 Orders & Shipping
1. I just placed an order, when will it ship?
Please allow 24 hours for order processing. Once your order is confirmed, it will be packed and dispatched within 1–2 business days.
2. How long does delivery take?
Our average delivery time is 3–7 business days across India, depending on your location and courier service availability.
3. Will I receive a tracking number?
Yes! You’ll receive a tracking ID via email or SMS once your order is shipped. You can track your shipment anytime using our [Track Your Order] page.
4. What should I do if I didn’t receive my confirmation email?
Please check your Spam or Promotions folder. If you still don’t find it, contact us at info@techdact.com or call (+91) 898 308 3698 and we’ll resend it.
5. Is checkout on TechDact safe and secure?
Absolutely ✅. We use SSL encryption and secure payment gateways to ensure your personal and payment information is 100% protected.
💰 Returns, Refunds & Warranty
6. What is your return policy?
TechDact offers a 7-day return policy. If you’re not satisfied with your purchase, you can request a return within 7 days of receiving your order. The item must be unused, in original packaging, and include all accessories.
7. How do I initiate a return or exchange?
Please reach out to info@techdact.com with your order number and a short description of the issue. Our team will guide you through the process.
8. Are there any items not eligible for return?
Items damaged due to misuse, missing parts, or showing signs of wear and tear are not eligible for return. For detailed terms, check our [Return & Refund Policy].
9. When will I receive my refund?
Once your returned product is received and inspected, your refund will be processed within 5–7 business days. Refunds are made to the original payment method used during checkout.
10. Do your products come with a warranty?
Yes! All TechDact products include a 6-month warranty against manufacturing defects or malfunctions under normal use.
💳 Payments & Offers
11. What payment methods do you accept?
We accept Credit/Debit Cards, UPI, Net Banking, and Cash on Delivery (COD) across India.
12. Do you offer any discounts on prepaid orders?
Yes! Enjoy Flat ₹200 OFF on prepaid/UPI orders. Keep an eye out for our seasonal sale offers too 🎉
13. Is Cash on Delivery available?
Yes, COD is available on most orders within India. For high-value orders, we may request prepaid confirmation.
📍 General Information
14. Where is TechDact based?
Office No. 2, 1st Floor, Dhandai Apt., Near Sahyadri Nagar, Ambad Police Station Road, Nashik – 422 009, Maharashtra, India.
15. How can I contact customer support?
You can contact us anytime at:
📧 info@techdact.com
📞 (+91) 898 308 3698
We’re available Monday to Saturday, 10 AM – 6 PM.
16. What kind of products does TechDact offer?
TechDact brings you latest trending gadgets, tech accessories, and innovative lifestyle products, all carefully sourced to give you high quality at the best prices.
Still have questions?
We’re here to help!
👉 Email us at info@techdact.com or visit our [Contact Us] page.